I ordered a rucksack with plans to buy several for my gym. Their website had a coupon for new members, but I received the code only after placing my order. I called customer service to apply the discount and quickly learned why this company has a bad reputation for service. They refused to apply the discount due to fine print in the email. I requested to cancel the order, which was listed as an option, but was told it was already “in process.” I had just placed the order 10 minutes earlier, so it couldn’t have shipped yet. When I asked to speak to a supervisor, I encountered indifference. I was informed that all orders go straight to shipping, and I would have to return the item after it arrived, facing a restocking fee. It was incredibly frustrating, and the entire situation was a waste of time. This company needs to improve its policies and customer service. As a gym owner, I cannot recommend doing business with them.
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Galls is your one-stop source for quality police gear, in-stock public safety equipment and apparel. We carry the latest in police equipment, police uniforms, fire/rescue and emergency medical gear, plus much more. With our award-winning catalog, convenient online ordering and dedicated sales reps, you can trust Galls to be a dependable partner for all of your essential law enforcement and other public safety uniform and equipment needs.See more
