galls.com

A few days ago I had placed a review on here very much proclaiming my DISSATIFACTION WITH THIS COMPA

A few days ago I had placed a review on here very much proclaiming my DISSATIFACTION WITH THIS COMPANY. BUT LET ME TELL YOU SOMETHING I WISH TO CHANGE THAT RIGHT NOW TO A FIVE-STAR RATING! BECAUSE EVEN THOUGH THE INITIAL ORDERS WERE UNORGANIZED AND MESSED UP, THEY DID WITH A LOT OF COMPANIES SHOULD DO NOWADAYS BUT DO NOT DO, THEY TOOK ACCOUNTABILITY 110% AND THEY CORRECTED THEIR MISTAKES AND THEY GAVE ME A FULL REFUND. EVEN THOUGH I SAID I DID NOT NEED OR WANT A REFUND THE PANTS WERE MORE IMPORTANT THEY STILL GAVE ME A REFUND AND THEY STILL MADE SURE MY PANTS GOT IN THE MAIL ANYWAYS.

A MAN BY THE NAME OF JERRY HAND WALKED IT THROUGH THE PROCESS MONEY DID NOT HAVE TO AND IT WAS NOT HIS POSITION.

Originally it was kind of like a nightmare and I'm not even sure if they are aware of the glitch in their system but I use the PO box and it didn't tell me not to use one it didn't advise me to use a regular mailing address but what it did was send it through FedEx and this is not their fault either but in Northern California if you send your stuff through FedEx and it has to go through Stockton or Compton you are nine times out of 10 never going to see your package.

For whatever reason we had to go through this process like two or three times to get it out and streamline logistically properly.

After long wait times on the phone, AND A LOT OF PATIENCE FROM THEM, I AM A MENTALLY DISABLED VETERAN, in which case this whole thing tested my patience as well,

JERRY IS THE NAME OF THE SUPERVISOR THAT STEPPED IN TOOK OVER LIKE A MAN WENT DOWN TO THE WAREHOUSE PUT MY PANTS IN A PACKAGE AND PUT A TRACKING NUMBER FOR USPS ON IMMEDIATELY. I'm sure it wasn't Jerry's fault but the package did not get sent out on this past, Friday nevertheless it was sent out today. The package should be in the mail and says it's going to arrive on Thursday through USPS.

AGAIN I CANNOT EMPHASIZE HOW THIS PART IS SUPER IMPORTANT IN MY MIND.

NEARLY EVERY COMPANY HAS HICCUPS BUT NOT OF THIS MAGNITUDE NEARLY EVERY COMPANY MAKES MISTAKES BUT NOT OF THIS MAGNITUDE.

BUT LET ME TELL YOU WHAT EVERY OTHER COMPANY DOES NOT DO.....

.... EVERY OTHER COMPANY DOES NOT GIVE YOU A FULL REFUND AND STILL CONTINUES TO HAVE THEIR HANDS ON YOUR PACKAGE UNTIL THEY 100% KNOW IN THE BACK OF THEIR MIND LIKE IT WAS THEIR MOTHER OR BROTHER OR SISTER, WITHOUT A DOUBT THAT PACKAGE IS GOING TO BE MOVING BECAUSE THEY MADE A PROMISE TO SOMEBODY THAT THEY WILL NEVER MEET!!

THIS IN ITSELF IS WORTH PRICELESS AND I WILL NEVER BUY ANOTHER PANTS FROM ANYWHERE ONLINE EXCEPT FOR THIS COMPANY RIGHT HERE AS A RESULT OF THAT.

THEY HONESTLY COULD HAVE SCREWED UP MY ORDER FIVE OR SIX DIFFERENT WAYS BUT WHAT MADE THE DIFFERENCE IS THEY STAYED ON TOP OF THIS THING UNTIL IT WAS MADE RIGHT.

AND OF COURSE I'M GOING TO BE CALLING BACK UP I'M TRYING TO PAY FOR MY PACKAGE WHETHER THEY ACCEPT MY MONEY OR NOT.

I'M I WAS NOT HAPPY WITH THE INITIAL SERVICE.... BUT WHEN YOU GO OUT OF YOUR WAY LIKE THIS ALL IS FORGOTTEN AND I WILL BE POSTING THIS ON EVERY PUBLIC PLACE THAT I CAN. I HONESTLY WISH I COULD WORK WITH PEOPLE LIKE THIS ON A REGULAR BASIS, AND I WISH I COULD GIVE EVERY SINGLE ONE OF THEM THAT HAD A PART IN THIS THAT MADE IT SUCCESSFUL SOME TYPE OF SMALL GIFT.

YOU ARE A BUNCH OF ANGELS, GALLS. JERRY, I DON'T KNOW WHAT I WOULD DO WITHOUT YOU BUT. TYSM

Date of experience: Jan 13, 2026