Outragously high invoice due to hidden fees not disclosed at the time of making the contract. For instance - they charge ten - yes 10 times more than the competiror I chose to move over to for “tarifas de acesso.” This is a fee for the company REDES they engage to go to your location to read the gas meter. But now they have a new digital system where they can read the meter without going to your location. But they not only keep charging this fee. It is also very high. Same for “Taxas, Impostos and Servicos.” This fee is four - yes 4 times as high as the competitor I chose to switch my gas service to. IVA is separate. IVA is always 23% for all service providers. And when I use the proper channels to complain and ask for a correction for the gas usage section which is also grossly over charged - I receive an impersonal reply not addressing any of my 12..! Questions.
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