Review Time
Outragously high invoice due to hidden fees not disclosed at the time of making the contract. For instance - they charge ten - yes 10 times more than the competiror I chose to move over to for “tarifas de acesso.” This is a fee for the company REDES they engage to go to your location to read the gas meter. But now they have a new digital system where they can read the meter without going to your location. But they not only keep charging this fee. It is also very high. Same for “Taxas, Impostos and Servicos.” This fee is four - yes 4 times as high as the competitor I chose to switch my gas service to. IVA is separate. IVA is always 23% for all service providers. And when I use the proper channels to complain and ask for a correction for the gas usage section which is also grossly over charged - I receive an impersonal reply not addressing any of my 12..! Questions.
Outragously high invoice due to hidden fees not disclosed at the time of making the contract. For instance - they charge ten - yes 10 times more than the competiror I chose to move over to for “tarifas de acesso.” This is a fee for the company REDES they engage to go to your location to read the gas meter. But now they have a new digital system where they can read the meter without going to your location. But they not only keep charging this fee. It is also very high. Same for “Taxas, Impostos and Servicos.” This fee is four - yes 4 times as high as the competitor I chose to switch my gas service to. IVA is separate. IVA is always 23% for all service providers. And when I use the proper channels to complain and ask for a correction for the gas usage section which is also grossly over charged - I receive an impersonal reply not addressing any of my 12..! Questions.
I only buy petrol from Galp because I get Continente vouchers, as their undiscounted prices are not always competitive. The tech used for the unmanned stations is as slow as if it was running on PCs and modems from the 1980s. Each action (for example reacting to a Continente card or voucher scanned) takes up to a minute. On a Sunday with low activity even. There is no information on whom to call if you need help. Once, the pump was out of paper, so my receipt was not printed. The pump should warn you before you start if it is out of paper. The interface is also confusing when it asks if you have a discount card, as it does not explain that a Continente card should be scanned AFTER filling (only after you have answered the discount card question does it tell you).
We closed our contract with Galp on January 24, the day after the deed for the sale of our apartment passed. Surprise in the Galp shop: to close the contract official 3 working days needed, so received a signed copy of the ending of the contract on January (only utilitiy company who uses this rule). Bad surprise: invoices until February 20! We mailed, called and even went to the Galp shop. Finally, we paid these bills because of all the hassle, including a collecting agency!!Better to choose another gas supplier.
Galp has been a satisfying experience for me! Their services are very reliable - I’ve never had any issues with availability or fuel quality. The mobile application makes everything so convenient, that includes checking price quotes and information on bills — it feels like they genuinely care about their individual customers. I heard their attitutes to businesses could be more attentive though... Well, their customer service does it actual job, which is a relief these days. I also support their eco-friendly initiatives- it’s nice to have a company that’s trying to make a positive impact.
I had an electricity contract with Galp for a house in the Algarve, active since July 2024, when I purchased the property.At the end of January 2025, when I contacted Galp to review the tariff plan, I was informed that, since January 7th, the contract was no longer in my name and had been transferred to another owner and another operator, without any request or authorization from me.I immediately stated that such a situation was impossible, since I am the owner of the property and never requested any change of ownership or operator. Galp confirmed that the change had indeed been carried out.I then requested the details of the new owner and the new operator to resolve the problem, but Galp refused to provide any information, citing reasons related to the GDPR. I also contacted E-Redes, which gave the same response. I also contacted ERSE, which took almost a month to respond.Afraid of having the electricity cut off on a contract that was no longer in my name — and without information about who the account holder was or which operator it was — I wasted countless hours on contacts, calls, and formal complaints to Galp, E-Redes, and ERSE, without any entity providing me with an immediate solution.On February 26, I finally received an email from ERSE informing me that there was a pending request since April 2024 to change the contract to EDP Comercial, and that this request had been automatically processed on January 7.On February 28, Galp contacted me and formally acknowledged that the fault was internal, admitting that they should have contacted me before allowing the change of ownership. The company also stated that, due to the inconvenience caused, it would assume payment for the consumption during the period in which the contract was not in my name, between January 7th and February 28th.Trusting that the situation was resolved, on that same day I transferred three more contracts to Galp, bringing my total to six active electricity contracts with Galp.Shortly afterward, I received an invoice for R$ 1,414.65 for the period in which the contract was not in my name. This amount had been calculated based on estimates and did not reflect actual consumption, since the house was empty during that period and I monitor consumption through the solar panels installed on the property.After complaining, Galp corrected the amounts and issued a credit of €1,125.02, leaving the actual amount at €289.63 — the amount corresponding to the actual consumption. The company, however, did not fulfill its commitment to pay this amount.To make matters worse, Galp improperly forwarded this amount to the debt collection agency INTRUM, which began sending multiple intimidating messages and emails demanding payment of a debt that Galp itself had already acknowledged was not my responsibility.After months of attempts to resolve the issue, numerous phone calls, and various complaints, Galp continues to withhold payment, forcing me to endure months of inconvenience, annoyance, and wasted time due to a functional error on Galp's part.In light of the lack of a solution, on August 18, 2025, I decided to cancel all six contracts I had with the company.
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