Had an ok ish long talk with them about a gambling venue not refunding me despite being a self excluded customer with a Mental Health Condition.
They informed me of the lengths I went through to try to seek compensation for the Loss of £1879 from an adult gaming centre in 3 hours, was literally a waste of time. They then informed me the alternate Resolution service doesnt cover certain situations which include Protection of Vunerable Customers from Gambling related Harm.
I would give them a better review if it was a clear Pathway to punishment of these Arcades exploiting the Vunerable... Instead of leading them up the Garden Pathway...
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