I would give zero stars if possible.
Before downloading the software, I identified several legitimate security concerns with the process they were using. Because those concerns were unresolved, I chose not to download or install the required app (HelpDesk Host on iOS). I will not install software on my device when there are real security questions.
Despite never downloading, installing, or activating the product, I was unable to obtain a refund — even after multiple attempts to resolve the issue with support.
Support responses were slow and did not meaningfully address the concerns raised. No practical resolution was offered. Instead of acknowledging that we had found an alternative solution that was immediately available and working effectively, the company continued to push their product and framed it as us “not wanting help,” which was simply not accurate.
Gamblock states that its mission is to help people struggling with gambling addiction. In our experience, that mission did not translate into flexibility, understanding, or customer care when legitimate concerns were raised. Retaining payment for software that was never downloaded or used, while positioning themselves as trying to help, felt inconsistent with that stated mission.
It is also important to note that their solution requires installing a third-party remote access app (HelpDesk Host), which currently holds a 1.3★ rating with overwhelmingly negative reviews on the App Store.
Given the unresolved security concerns, refusal to refund unused software, and the overall handling of this situation, I cannot recommend Gamblock. I strongly encourage others to carefully evaluate alternative solutions before purchasing and to steer clear if you have any hesitation.
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