I ordered three items, but two were canceled by the company the next day. When my daughter's bike arrived on the 24th, the front fork was bent. I contacted customer support, and the representative was friendly, informing me that a few stores outside my area had stock. However, since it was out of region, a manager had to approve the replacement, which I preferred over a refund. The manager called back and reiterated the same information, stating they preferred to send a courier to collect the bike rather than directly shipping a replacement from the store. He asked for the same photos again and avoided my questions, which was frustrating, and he eventually hung up as my frustration grew. I also tried the WhatsApp number, which took a full day to respond. I ended up requesting a refund and decided not to shop online with them again. It's baffling why they advertise stock when it's unavailable, and there seems to be a lack of quality control on items sent to customers. They used to be reliable for our appliances, but it's disappointing to see their decline.
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