I purchased a Steam key that had already been redeemed. While the support team initially responded quickly to ask for evidence, they went completely silent the moment I provided it. Despite follow-up emails, I have received no further communication.
The fact that they are so difficult to deal with when a product is clearly faulty is a massive red flag. I am now forced to resolve this via a chargeback, which, looking at other reviews here, is clearly a common necessity.
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