I ordered two items totaling $286.18, and they arrived damaged. The packaging was inadequate, just a sheet of brown paper. When I contacted the support team, they asked for the items to be returned, but warned that if they considered them damaged or not faulty, I would need to pay for return shipping. This is frustrating since the items are indeed damaged, and if I use the same poor packaging to return them, I might not get any help and have to pay even more. It's unreasonable to expect customers to cover additional packaging costs that should have been provided initially. This is a very poor resolution to a problem they caused, and it's disappointing to think I would need to go to the post office for a chance at assistance. Their attempt to save money by skimping on packaging is bad business, especially when smaller retailers manage customer orders much better. I won't be returning if this is how they handle issues.
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Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888.
Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more...
The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.See more
