Review Time
I purchased two items for a total of $286.18, and one of them arrived damaged. There was no proper packaging protection—just a sheet of brown paper. When I contacted the support team for help, they instructed me to return the item but warned that if it was found damaged upon return, I would have to pay for the shipping costs to get it back. This is frustrating because the item is already damaged. If I send it back using the same inadequate packaging, they might not even assist me, and I'd incur additional costs. Now, I have to pay extra for proper packaging that should have been provided initially. This approach to customer service is disappointing, especially when other smaller businesses manage to handle orders much better. I won’t be returning if this is how issues are resolved.
Disappointing. While the shipping time was good, the packaging was terrible. As a collector, I'm shocked that the items inside the crumpled box made it unscathed. I ordered five premium pieces at $20 each, which is quite a lot to spend without proper packaging. It's careless and unprofessional to not ensure the items are packaged securely.
I was looking for a specific color in a toy for a Christmas gift, and since the website didn't specify which color would be sent, I reached out to the company. They were incredibly helpful from the beginning until I received the item. The friendly service and communication were exceptional, keeping me updated throughout the process. Thank you so much, I truly appreciate it! 😊👍⭐️⭐️⭐️⭐️⭐️⭐️
Availability of gaming merchandise is limited in my area, so I was thrilled to discover this retailer. I was very impressed with their range, and my order arrived in just a week! The products exceeded my expectations, and I can't wait to see my children's reactions on Christmas day.
I ordered two items totaling $286.18, and they arrived damaged. The packaging was inadequate, just a sheet of brown paper. When I contacted the support team, they asked for the items to be returned, but warned that if they considered them damaged or not faulty, I would need to pay for return shipping. This is frustrating since the items are indeed damaged, and if I use the same poor packaging to return them, I might not get any help and have to pay even more. It's unreasonable to expect customers to cover additional packaging costs that should have been provided initially. This is a very poor resolution to a problem they caused, and it's disappointing to think I would need to go to the post office for a chance at assistance. Their attempt to save money by skimping on packaging is bad business, especially when smaller retailers manage customer orders much better. I won't be returning if this is how they handle issues.
Fast shipping, received notifications about packing, and everything arrived as promised. I've been a customer since 1984 with my first computer and have always had a great experience. The product quality is top-notch, making it a fantastic addition to my setup.
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Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888.
Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more...
The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.See more
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