I purchased two items for a total of $286.18, and one of them arrived damaged. There was no proper packaging protection—just a sheet of brown paper. When I contacted the support team for help, they instructed me to return the item but warned that if it was found damaged upon return, I would have to pay for the shipping costs to get it back. This is frustrating because the item is already damaged. If I send it back using the same inadequate packaging, they might not even assist me, and I'd incur additional costs. Now, I have to pay extra for proper packaging that should have been provided initially. This approach to customer service is disappointing, especially when other smaller businesses manage to handle orders much better. I won’t be returning if this is how issues are resolved.
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Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888.
Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more...
The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.See more
