I’m delighted to have just taken delivery of a new Rock-Ola vinyl bubbler. And while it is a thing of beauty, the story of its journey from purchase to delivery is a story of two halves! For this reason it’s very difficult to give a true star rating. The past month or so has been quite exciting since I first learned that delivery of my long awaited juke box was
imminent. The care and attention I’ve received during this time and including delivery has been exemplary and I’d happily have given a 5star rating. But, that’s only half of the story as it now seems like a very long time since we first went to Virginia Water to see the Games Room and place an order. Communication since then regarding the progress of the order has been sporadic to say the least. For that part of the story I could probably only give them a 2 star rating.
Since the beginning of the year I’ve done some research into the history of the Games Room and the purchase of RockOla and I’ve also had many friendly conversations with the owner (who delivered my jukebox box personally!) He explained to me the financial issues he’s had since taking over Rock-Ola and I would be heartless not to have sympathy for him in what should have been a brilliant acquisition. It sounds like they’re turning a corner so hopefully their lead-time will start to reduce and the company can go from strength to strength. I can only wish them every success in the future, I think they deserve it.
These bespoke juke boxes are uniquely made in California, which is probably part of the reason for a long lead-time. I would suggest to any prospective buyer that if you’re in no great hurry to acquire one these beautiful juke boxes, then it’s worth the money and the wait!
Alan Nicholas
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