I have never experienced customer service this terrible at any GameStop. I visited the North Point Mall location in Alpharetta, GA to request refunds for cancelled preorders — something that should be simple and straightforward.The manager, who introduced himself as “Vito” (not sure if that is his actual name), was extremely rude and condescending from the moment he got involved. He appeared clueless about how to correctly process a refund and acted as if I was the problem for calmly asking for my money back. For reference, he’s usually wearing a Buc-ee’s shirt or a Bibarel/Bidoof Pokémon shirt — so you’ll know exactly who I’m talking about.Instead of trying to fix the issue or even acknowledge the inconvenience, he escalated the situation. When he couldn’t figure out how to do his job, he called mall security and had me removed from the store — despite me remaining patient, polite, and simply asking for the refund I was owed.This was humiliating, unacceptable, and completely unprofessional. GameStop corporate needs to take a serious look at how this location treats its customers. I will never return to this store again, and I recommend others avoid it if they expect even basic respect.
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