Review Time
GameStop has consistently made mistakes that have cost me money. For instance, I renewed my GameStop pro membership with an employee, yet GameStop argues that I never renewed it and they refuse to renew my old membership. They did state, however, that I could restart a new membership, but all the points and money that I earned over the last 15-20 years would be gone. To me, they made the mistake and they should fix it, and because they are unwilling, I believe they are stealing from me. The money on my account is money that I earned by paying regularly for their membership and they're willingly stealing it from me. Also, the customer service and support has gone downhill immensely over the last five years. For example, they used to call you when your new game arrived using an automated system. They got rid of that and if you do not pick your game up promptly, they will sell it. One time I had to wait a month for them to get the game. I already paid for back in stock because they sold the one they were holding for me. It is clear that GameStop only cares about the bottom line and not their customers!
I am very frustrated! We recently bought a clearance headset from a store because the warranty had expired on my son's device. They informed us that clearance items do not come with a warranty. BE CAUTIOUS! We took the WIRELESS headset home, charged it, but it wouldn't work when we tried to use it. After just four days, we attempted to return it, but they refused because it had been opened. I cannot recommend this store! They take away your earned points and sell faulty products without accepting returns. I ended up losing $60 due to the clearance purchase.
I had a frustrating experience with the service. I ordered a console and was told it would arrive in 3 to 4 days. After 7 days with no updates on my order, I requested a refund and was informed I would need to wait 10 business days for it. The representatives were rude and lacked any customer service skills.
I purchased a controller from this location on Christmas Eve, realized it was the wrong one, and attempted to return it the day after. Upon entering the store, the atmosphere was immediately negative—no greeting or offers to help, just a rude employee who barely acknowledged me. He quickly asked if I had opened the item before I could even explain my situation. The manager, who seemed unaware of what was happening, took the controller from me without looking at the receipt and disappeared into the back. After waiting for 10 minutes with no updates, I tried to inquire about my situation, but the employee became defensive and unfriendly. Eventually, the manager returned and dismissed my concerns, stating, "can't do anything for you so yeah you're out $200!" I requested to apply the value of the controller to the correct one I wanted, and he offered only $25. As I left, I noticed that I was the only person of my race in the store, and the way the staff interacted with other customers was noticeably different. I remained respectful throughout, simply hoping to exchange the item, but now I'm left with something useless. I strongly recommend avoiding this location or perhaps the company altogether.
I am extremely disappointed! I ordered a console for my son for Christmas, one of the few things he specifically asked for, on December 16. I received an email indicating it would arrive in 1-3 days, but when I checked the tracker, it updated to December 23, then December 24. Now it's the 24th, and the tracking shows it's returned to the original shipping address, meaning it won't arrive until December 29! I've reached out to customer support but haven't heard back. After reading other reviews, it seems this is a frequent problem. Now, my son will be incredibly disappointed on Christmas morning, especially since all his other gifts are related to the console, leaving him unable to enjoy any of them on the big day.
I strongly advise against ordering from this service. They have lost my package three times, which is now over a week late, and it seems to be a shipping issue, possibly with the courier. However, the poor customer service is entirely their responsibility. They repeatedly provided false information about sending a replacement order and promised an email that never arrived. The next day, they claimed the package was still on its way, but it has yet to be delivered, even though it was in my state just last night.
Never order anything with GameStop. They have lost the package that is a week late 3 times already, toured it around the country which might be q Fed-Ex issue.... but the horrible customer service where they literally lied is completely on them. Told a complete REPEATED INTENTIONAL LIE about how they'd send a replacement order and we'd get an email. The next day they had no email but said it was coming. Never happened and they are still failing to deliver the package that was in my state again last night but many states over this morning.
I recently purchased a new PS5 online with GameStop. I have had a very terrible experience. First the estimated delivery was 1 to 3 days. When it didn't arrive and the tracking showed it hadn't left the store the first thing I did was call the store that it was supposed to ship from to see what the hold up was and I was told that they had no way to look up my order in the system at all and that I should call USPS well I had already checked with USPS and they informed me that they had not received it. I then call customer service who can see that I've placed the order but have no idea where it is and that it was estimated as 3 to 5 days instead of the original estimate and the only solutions I was offered was to wait for it or a refund. After 7 business days and 11 days overall I went to my local store to see if they could help me since the package still hasn't left the store. When I got there they did look it up but had no information. I left and called USPS they said they didn't have it and that there was no way that it wouldn't have been scanned at all in 11 days. I then called the store it was shipped from again this time they did look up the order but said they had already sent it and they didn't have it. So I return into the store asking if I can speak with a store manager to resolve this. The store manager said that there was nothing he could do but issue me a refund and sell me one at the same price. Well GameStop has already taken my money a refund according to your policy can take up to a week. I don't have money to buy a second one and wait for a refund that is a lot of money. When I asked if he could call the district manager he refused saying he wasn't allowed to give his number out. I explained that I was not asking for him to give me the number but simply to use the store phone to contact them and see if they had the authority to resolve it. He refused to call anyone saying he wasn't allowed abd that he could email him. I have already waited almost a week and a half I don't want to wait for someone to stumble across an email and get back to me when? I left the store called customer service the only thing they offered was to escalate it to a team who could look into it but couldn't tell me how long that would take or when I would get my product. This is supposed to be a Christmas present for my husband which I had to work extra to be able to afford and now I don't know if I'll be able to give it to him. I feel as though my money has been stolen and no one wanted to help me just pass me off to the next person. I hope the company can improve there services because this does not make me want to be a customer.
I have never experienced customer service this terrible at any GameStop. I visited the North Point Mall location in Alpharetta, GA to request refunds for cancelled preorders — something that should be simple and straightforward.The manager, who introduced himself as “Vito” (not sure if that is his actual name), was extremely rude and condescending from the moment he got involved. He appeared clueless about how to correctly process a refund and acted as if I was the problem for calmly asking for my money back. For reference, he’s usually wearing a Buc-ee’s shirt or a Bibarel/Bidoof Pokémon shirt — so you’ll know exactly who I’m talking about.Instead of trying to fix the issue or even acknowledge the inconvenience, he escalated the situation. When he couldn’t figure out how to do his job, he called mall security and had me removed from the store — despite me remaining patient, polite, and simply asking for the refund I was owed.This was humiliating, unacceptable, and completely unprofessional. GameStop corporate needs to take a serious look at how this location treats its customers. I will never return to this store again, and I recommend others avoid it if they expect even basic respect.
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