I purchased a controller from this location on Christmas Eve, realized it was the wrong one, and attempted to return it the day after. Upon entering the store, the atmosphere was immediately negative—no greeting or offers to help, just a rude employee who barely acknowledged me. He quickly asked if I had opened the item before I could even explain my situation. The manager, who seemed unaware of what was happening, took the controller from me without looking at the receipt and disappeared into the back. After waiting for 10 minutes with no updates, I tried to inquire about my situation, but the employee became defensive and unfriendly. Eventually, the manager returned and dismissed my concerns, stating, "can't do anything for you so yeah you're out $200!" I requested to apply the value of the controller to the correct one I wanted, and he offered only $25. As I left, I noticed that I was the only person of my race in the store, and the way the staff interacted with other customers was noticeably different. I remained respectful throughout, simply hoping to exchange the item, but now I'm left with something useless. I strongly recommend avoiding this location or perhaps the company altogether.
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