GameStop has consistently made mistakes that have cost me money. For instance, I renewed my GameStop pro membership with an employee, yet GameStop argues that I never renewed it and they refuse to renew my old membership. They did state, however, that I could restart a new membership, but all the points and money that I earned over the last 15-20 years would be gone. To me, they made the mistake and they should fix it, and because they are unwilling, I believe they are stealing from me. The money on my account is money that I earned by paying regularly for their membership and they're willingly stealing it from me. Also, the customer service and support has gone downhill immensely over the last five years. For example, they used to call you when your new game arrived using an automated system. They got rid of that and if you do not pick your game up promptly, they will sell it. One time I had to wait a month for them to get the game. I already paid for back in stock because they sold the one they were holding for me. It is clear that GameStop only cares about the bottom line and not their customers!
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