Warning: Lack of Customer Support. I searched for tickets for an event last week and purchased two on the platform for $1606.00. As we are traveling to Texas tomorrow, I wanted to confirm how to access them. I logged into the app and website, clicked on the event, and noticed better tickets for $253.00! I felt completely taken advantage of and shocked. I called the service twice - they directed me to a department labeled 'Customer Happiness' and had terrible interactions with the representatives. They claimed no manager was available, but I eventually received an email from someone stating that they couldn't provide better seats or a partial refund. Essentially… 'it's not our responsibility, and we can't assist you.' I believe they should reconsider the name of that department, as there is no concern for customer satisfaction whatsoever!
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Last-minute tickets to sport, concert and theater events with Gametime; the seats you want, at the price you want, right now
