I had a very unprofessional experience with this telecom company today. A caller named “Katie” rang our office asking immediately to speak to one of the company directors. When I asked where she was calling from or what the call related to, she refused to give any information other than her first name, saying she would call back.A few hours later she rang again, once more asking to speak to the director. As standard practice, our directors do not take calls unless we know what the call is regarding, which I explained politely. Her response was extremely rude — she said “that’s not a very good start when it’s something important about his own business”, clearly frustrated that her sales tactic wasn’t working.I offered to pass her through to my manager instead, which she refused, and she then abruptly ended the call. The whole interaction felt pushy, dismissive, and unprofessional. If this is how they treat people before even speaking to a potential client, it does not inspire confidence in their business practices.
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