gannett.com

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1 Based on 13 reviews

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unhappy
GANNETT PRICING IS TOO HIGH AND LACKS CUSTOMER SERVICE SATISFACTION

I DO NOT RECOMMEND GANNETT NEWS PAPER FOR ANYONE IN WHATEVER CITY THEY SERVE. THE PRICING IS TOO HIGH FOR THE DIGITAL SUBSCRIPTION AND I WAS ALSO CHARGED MORE THAT THE PRICING THEY AGREED TO. I HAVE CANCELLED MY SUBSCRIPTION AND I'M VERY DISAPPOINTED IN THE CUSTOMER SERVICE AND MANAGEMENT OF THIS COMPANY. NO WONDER THE REVIEWS ARE SO LOW. THE SERVICE AGENT AND SUPERVISOR THAT I SPOKE TO WERE DISHONEST AND LACKED COMMUNICATION SKILLS TO RESOLVE A SIMPLE MATTER. WHEN YOU GET OVER CHARGED AND HAVE ZERO SUPPORT FROM THIS COMPANY IT'S TIME TO EXPOSE THE PRICING AND LACK OF SUPPORT AND LOOK ELSEWHERE FOR YOUR NEWS. WHETHER YOUR RETIRED OR NOT, THIS COMPANY DOES NOT PROVIDE ADEQUATE DISCOUNTS OR EVEN THE NEWS STORIES YOU WANT IN A TIMELY MANNER. PLEASE LOOK ELSEWHERE FOR YOUR NEWS AS THIS COMPANY IS UNFAIR IN IT'S MARKETING AND BILLING AND EVEN NEWS STORIES WHICH ARE OFTEN NOT UP TODAY DATE EVEN ON THE DIGITAL SERVICE.

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Date of experience: Feb 18, 2026

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