Review Time
I DO NOT RECOMMEND GANNETT NEWS PAPER FOR ANYONE IN WHATEVER CITY THEY SERVE. THE PRICING IS TOO HIGH FOR THE DIGITAL SUBSCRIPTION AND I WAS ALSO CHARGED MORE THAT THE PRICING THEY AGREED TO. I HAVE CANCELLED MY SUBSCRIPTION AND I'M VERY DISAPPOINTED IN THE CUSTOMER SERVICE AND MANAGEMENT OF THIS COMPANY. NO WONDER THE REVIEWS ARE SO LOW. THE SERVICE AGENT AND SUPERVISOR THAT I SPOKE TO WERE DISHONEST AND LACKED COMMUNICATION SKILLS TO RESOLVE A SIMPLE MATTER. WHEN YOU GET OVER CHARGED AND HAVE ZERO SUPPORT FROM THIS COMPANY IT'S TIME TO EXPOSE THE PRICING AND LACK OF SUPPORT AND LOOK ELSEWHERE FOR YOUR NEWS. WHETHER YOUR RETIRED OR NOT, THIS COMPANY DOES NOT PROVIDE ADEQUATE DISCOUNTS OR EVEN THE NEWS STORIES YOU WANT IN A TIMELY MANNER. PLEASE LOOK ELSEWHERE FOR YOUR NEWS AS THIS COMPANY IS UNFAIR IN IT'S MARKETING AND BILLING AND EVEN NEWS STORIES WHICH ARE OFTEN NOT UP TODAY DATE EVEN ON THE DIGITAL SERVICE.
I DO NOT RECOMMEND GANNETT NEWS PAPER FOR ANYONE IN WHATEVER CITY THEY SERVE. THE PRICING IS TOO HIGH FOR THE DIGITAL SUBSCRIPTION AND I WAS ALSO CHARGED MORE THAT THE PRICING THEY AGREED TO. I HAVE CANCELLED MY SUBSCRIPTION AND I'M VERY DISAPPOINTED IN THE CUSTOMER SERVICE AND MANAGEMENT OF THIS COMPANY. NO WONDER THE REVIEWS ARE SO LOW. THE SERVICE AGENT AND SUPERVISOR THAT I SPOKE TO WERE DISHONEST AND LACKED COMMUNICATION SKILLS TO RESOLVE A SIMPLE MATTER. WHEN YOU GET OVER CHARGED AND HAVE ZERO SUPPORT FROM THIS COMPANY IT'S TIME TO EXPOSE THE PRICING AND LACK OF SUPPORT AND LOOK ELSEWHERE FOR YOUR NEWS. WHETHER YOUR RETIRED OR NOT, THIS COMPANY DOES NOT PROVIDE ADEQUATE DISCOUNTS OR EVEN THE NEWS STORIES YOU WANT IN A TIMELY MANNER. PLEASE LOOK ELSEWHERE FOR YOUR NEWS AS THIS COMPANY IS UNFAIR IN IT'S MARKETING AND BILLING AND EVEN NEWS STORIES WHICH ARE OFTEN NOT UP TODAY DATE EVEN ON THE DIGITAL SERVICE.
This company has been charging $14.99 on my bank account for 10 months - for a newspaper I have never heard of, and never subscribed to - I never even received a single issue. I called Gannett Media and they refused to refund, even though the account they claimed I had has never even been acccessed.This is a scam company and they need to be investigated for fraudulent business practices! If you have been scammed by Gannett Media I highly recommend writing to the BBB, the FTC and writing to the Attorney General of Virginia to stop this company from shackling unknowing people with fees they never agreed to.
Got a subscription online and found it wasn’t worth reading. I cancelled it via apple or so I believed from my app information. A year later a charge shows up on my new credit card card (how they did that I don’t know). Called them and their response was “you had to cancel directly with us”. I’m disputing charge with capital one since gannet would not give me a refund.
I subscribed to Gannett and in two week did not have the time to read,i canceled. Looking over my visa card they charged me as if i never cancelld so i called them and he said i should have called. They tell you in there add you can cancel on line! These people are in it to rip you off if you cancel!!! How many times does this go ON!! they got me for two extra month's! they don't credit your card, wonder why!!!!
This media company's unbelievable. Speaking of jsonline.com DIGITAL news or Milwaukee Journal-Sentinel newspaper. Firstly, their unwillingness to adjust subscription prices. i.e. A current discounted $69 rate was honored instead of a $99.99, but for the 2026 year?! Makes no sense. In their policies, it says that they can make an exception. For whatever reason though they won't. I'm done with them. All of the news from them is so biasedly tilted anyways.
Last year I inquired to run a New Year’s promo for my business. I was off to a late start, but inquired professional assistance on how to go about delivering a New Year’s promo. The company sales and marketing rep recommended to run it through an email campaign against my initial desires, but agreeing to their professional advice. The campaign was run over a week with extremely poor results. After inquiring about the results, they told me that I ran the ad too late. I would expect someone to tell me this prior to running an ad for $1500 and advising to run a different type of ad. The professionalism and transparency was absolutely terrible. I would never recommend this company. Instead, use somebody local to your community that cares about the reputation and how they conduct their business.
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