I made my purchase during the Black Friday weekend, which should have been covered by extended returns until 6.1.25. I returned the item using the provided QR code, and the tracking shows it was delivered on 29.12.25. Yet, I haven't received any confirmation of its receipt or processing. I've tried contacting the support team via live chat, WhatsApp, email, and phone, but have hit a wall with no response except for a generic email. I don't like leaving negative reviews, but I'm quite frustrated and anxious about my refund. I might have to dispute this with my bank.
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At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business.
Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.See more
