The customer service is appalling. I returned goods on 3/12 using the QR code provided. I followed up on 16/12 with proof of purchase, as required by consumer regulations, which state that refunds should be processed within 14 days after proof of purchase, even if the seller hasn't received the goods. I've sent further emails and social media messages requesting to escalate my complaint. On 22/12, customer service responded that they must wait for the carrier to update or declare the parcel lost before processing my refund. This company is failing to comply with consumer regulations and withholding my refund, despite my proof of purchase.
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At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business.
Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.See more
