I placed my order during Black Friday weekend, which is supposed to have extended returns until 6.1.25. I returned the item using the QR code, and tracking shows it was delivered on 29.12.25. However, I haven't received any confirmation about its receipt or processing. I've reached out to the support team through various channels but have encountered a total lack of response, only getting a generic email. I typically avoid leaving negative feedback, but this situation is very frustrating and I'm concerned about my refund. I may have to dispute this with my bank.
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At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business.
Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.See more
