I bought a garage buddy for Halloween. Everyone who saw it thought it was amazing. I then ordered the Santa’s workshop one for Christmas and 2 of the door covers. Once again they were great. About a week before Christmas we got heavy winds and one of the bungee straps ripped off the garage door cover which is 7x18. The strap was ruined and no way to reattach it as the elasticize stretchy part was all frayed and ruined. I wrote an email and sent pictures asking If they sell replacement straps and telling them the situation. Which I believe we should have known better to take it down with it being so windy but we also had high winds during the time we had our Halloween one up and that was fine. I also gave them my opinion that for a cover that large, maybe a middle strap should be added. They messaged back within hours and said that they were sorry this happened and that they would send me replacement straps, which I was grateful for. This morning a whole new garage buddy cover showed up at my door! My husband and I are very pleased and happy as we were only expecting the straps. I highly, highly recommend the garage buddy to anyone who is on the fence about getting one. Not only are they an amazing accessory for any occasion and great quality but their customer service is top notch! Thank you Garage Buddy from very satisfied customers in New Brunswick Canada
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