I received a call from the Premier technician letting me know he was at my home. When he called I was 1 block from my house. Jaylen, the technician asked me if he could park in my driveway. As I was driving to my home I could see he was already in my driveway. I told him yes. He walked into the garage, lifted the garage door about 1/3 of the way up and said my springs were bad. The springs should be able to hold the door up by itself at this point which was not happening according to the technician. He then told me that since my springs are bad the motor should be replaced. He then asked for a fan and bottled water. I asked him for pricing and told him I don’t have bottled water. I did turn the fan on in the garage. I did get him a glass of ice water. He went to his truck and a few minutes later wanted to know if he could come into my home instead of discussing pricing on the back porch. He said he was hot. The pricing for the springs and motor were approximately $2,000. I told him that he didn’t even get up on the ladder to look at the springs or the motor so how does he know they are bad. He also did not bother to look at the sensors. The company I work for installs and repairs dock doors. I called my boss/owner to ask him if this pricing was reasonable. He told me definitely not and they are way overpriced. The technician came down $50 on pricing but that was it. I told him no thanks and paid him the service call fee. I had parked across the street so he could get in/out of my driveway. When I told him no thanks and I started walking to my car and told him where I was going and he asked me if I wanted him to move his truck. The lack of common sense, over pricing – no – gouging, lack of preparation as far not bringing his own fan and drinks is not conducive to a good customer relationship as far as I am concerned. I used Premier in the past and it was a good experience. Not any more. My boss had his service manager come to my home and made an adjustment on the motor for the up and down movement and the door is working properly. Bad move on Premier’s part. No recommendation and I will make it a point to tell everyone about this. I guess repeat business and a good recommendation does not concern them. Just not in their DNA. Now I know why they are not with the BBB. Be careful who you are trying to scam with over pricing - all women are not easy targets.
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At Premier Garage Doors, we understand the importance of having a functional and secure garage door, which is why we only employ professional and reliable technicians to provide you with the highest quality of service. Our team is committed to ensuring that you receive the best possible garage door services, whether it's installation, repair, or maintenance.
