Review Time
Update #3. Still waiting for the garage door
to get fixed. They don't return calls. Work is
horrible. Did damage to the frame of my
garage door. Didn't put in the right door to begin
with. Which caused more damage. Did drop
off the right track. But is still laying on my
garage floor. Which was dropped off over 3
weeks ago. I can stick my hand outside
from around the damage they did to the
house frame. I had to put plastic over the
door on the outside because of the air and
yes the snow blowing through it. And the list
goes on with the damages. Yes I have a
lawyer in this. I will never talk good of this
company. They even forcefully asked to take
down bad reviews and I will not. This
company is horrible and do nothing but lie. I
will keep updating these bad reviews until
this is corrected. Been dealing with this since I got the door in May 2025
I received a call from the Premier technician letting me know he was at my home. When he called I was 1 block from my house. Jaylen, the technician asked me if he could park in my driveway. As I was driving to my home I could see he was already in my driveway. I told him yes. He walked into the garage, lifted the garage door about 1/3 of the way up and said my springs were bad. The springs should be able to hold the door up by itself at this point which was not happening according to the technician. He then told me that since my springs are bad the motor should be replaced. He then asked for a fan and bottled water. I asked him for pricing and told him I don’t have bottled water. I did turn the fan on in the garage. I did get him a glass of ice water. He went to his truck and a few minutes later wanted to know if he could come into my home instead of discussing pricing on the back porch. He said he was hot. The pricing for the springs and motor were approximately $2,000. I told him that he didn’t even get up on the ladder to look at the springs or the motor so how does he know they are bad. He also did not bother to look at the sensors. The company I work for installs and repairs dock doors. I called my boss/owner to ask him if this pricing was reasonable. He told me definitely not and they are way overpriced. The technician came down $50 on pricing but that was it. I told him no thanks and paid him the service call fee. I had parked across the street so he could get in/out of my driveway. When I told him no thanks and I started walking to my car and told him where I was going and he asked me if I wanted him to move his truck. The lack of common sense, over pricing – no – gouging, lack of preparation as far not bringing his own fan and drinks is not conducive to a good customer relationship as far as I am concerned. I used Premier in the past and it was a good experience. Not any more. My boss had his service manager come to my home and made an adjustment on the motor for the up and down movement and the door is working properly. Bad move on Premier’s part. No recommendation and I will make it a point to tell everyone about this. I guess repeat business and a good recommendation does not concern them. Just not in their DNA. Now I know why they are not with the BBB. Be careful who you are trying to scam with over pricing - all women are not easy targets.
They installed a brand-new garage door for me, and I couldn't be happier. The process was straightforward from consultation to installation. The team worked fast while ensuring top-notch quality. Everything was cleaned up afterward, leaving no mess behind. My new garage door looks and functions beautifully.
Exceptional customer service from start to finish. Booking an appointment was seamless, and they arrived on schedule. The technician was thorough, making sure everything was working smoothly before leaving. The price was fair, and I appreciated the honesty.
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At Premier Garage Doors, we understand the importance of having a functional and secure garage door, which is why we only employ professional and reliable technicians to provide you with the highest quality of service. Our team is committed to ensuring that you receive the best possible garage door services, whether it's installation, repair, or maintenance.
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