Following finding my automatic watering hose reel was breaking away from its fixing I contacted Gardena for advice whereupon they immediately replied requesting some information and pictures of the problem. I duly replied and within a day they replied that it was not repairable and to submit a warranty claim. I purchased the hose in 2021 and provided all the relevant details. Again the reply was received in just a few hours and again indicated it was not repairable and they would provide a replacement FOC. To my surprise the replacement arrived two days later. Outstanding customer care and full marks for a company to honour its warranty terms after 4 years of use. It does have a 5 year warranty but I never expected such honesty and can only say they will be my go to provider of any future garden needs Great service and courtesy.
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The unencumbered fun of living in the country. That is what GARDENA would like to make yet a little more pleasent for you. With the right selection of intelligent and durable garden devices. Variously usable, flexibly combineable.
