I ordered a summerhouse with a delivery estimate of 8 to 10 weeks, but it took 4 months to arrive. When it finally did, it was delivered by one person who carelessly dragged it off the van and dropped it. As I began construction, I discovered I needed 8 additional parts, which were initially promised to arrive in 3 to 5 days. After ordering, the delivery time was extended to 5 to 7 days. A week passed with no updates. When I called for help, I was hung up on twice before finally speaking with someone who informed me that delivery would take even longer. This has been the most unprofessional experience I've ever encountered. The materials feel substandard, the staff has been dishonest, and relying on one person to deliver heavy items is unacceptable. Customer service has been very lacking. I strongly recommend reading reviews before considering spending money here. Currently, I'm in communication with the ombudsman to determine the best course of action and will provide updates as necessary.
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