I ordered a summer house in November 2024 for delivery in January 2025, but it arrived months late. The quality is very poor; it's leaking, smaller than expected, and has gaps around the windows and doors. We hired professionals for the assembly at additional cost, but the company showed no interest in addressing the problems. Despite paying extra for treated and thicker wood, we continue to face issues. We had to seal all joints and coat the roof with bitumen, yet water still seeps in, and there's mold everywhere. The quality is terrible, and this has been the worst experience we've ever had with a company. They seem indifferent to the fact that they are taking hardworking people's savings. It will now cost us thousands to make it waterproof. DO NOT PURCHASE FROM THEM. After reading other reviews, it appears that legal action may be the only recourse with this company. We will be reaching out to trading standards and seeking legal advice.
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