The plants arrived well packed, healthy and clearly well cared for. I was disappointed in the dispatch time and customer service, which just copy and pasted what was on the site rather than actually answering my question, but they were sent the day after I'd contacted them, so maybe it did make a difference. They're good value, especially their special deals. It would have been helpful if the tops of the boxes were marked so that I knew which way to open them, also for the courier. But the lavenders had been wrapped beautifully with greaseproof paper and tied with string, so fortunately stayed in their pots. The heathers weren't in bud or bloom as offered, but that doesn't really matter, just not quite as promised.
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