Do not buy from this company! I wish I had read these reviews before. I purchased a garden storage unit, which turned up badly damaged to the point that it couldn't be constructed. I contacted Garden Sanctuary who replied 24hrs later to offer a £20 refund. I explained that this wouldn't work because the product was damaged beyond being usable and they asked for photos, including me having to circle the damage areas and the instructions. After various back and forth (at a rate of one email per day) they then offered a £10 refund, which of course I refused. They then offered a replacement if I'd agree to them not collecting the damaged unit. I agreed and then 24hrs later received an email to say that they were checking they had the item in stock and that I needed to contact them in 24hrs to see if they had found one. It appears that these delaying tactics are part of their business model and I have now insisted on a full refund. I will no doubt have to wait 24hrs before any response. Do not waste your time or money with this sham of a company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
