Review Time
Awful product.
Ordered a gate, arrived and it was so flimsy! I could push with my little finger. I asked for a full refund including a prepaid delivery code but they refused. This item is not fit for purpose and I explained this to them but they said it was my opinion. I'm a professional gardener/ handyman with my own business. So I know a thing or 2 about these things.
Awful product. Ordered a gate, arrived and it was so flimsy! I could push with my little finger. I asked for a full refund including a prepaid delivery code but they refused. This item is not fit for purpose and I explained this to them but they said it was my opinion. I'm a professional gardener/ handyman with my own business. So I know a thing or 2 about these things.
We ordered a garden storage unit and we got a delivery date and slot which required us to stay in all day yesterday. No delivery happened . Got email response and link which said parcel couldn’t be located. Complained again and same response asking us to wait a few days . As responses came in middle of night I suspect A1 not a service agent. Still haven’t had product or refund. Don’t use this company.
I bought a water fountain from Garden Sanctuary for my Mum as a special 70th birthday present in late July 2025, which has already stopped working (despite being properly maintained). It has been less than 1 year and Garden Sanctuary won't even replace it or refund it - unbelievable considering the standard 1 year product warranty should apply! I would urge you NOT TO BUY ANYTHING from this Company, as their customer service is appalling and they have no common decency, particularly given the circumstances, where the product was purchased for a very special occasion - To say we are dissatisfied with their services is a complete understatement, and if we could leave zero stars we would!! Karma will come your way, a bad word spreads much faster than a good one....
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
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