Ordering from Garden Sanctuary just isn't worth the effort. It's stated that the order would be dispatched 24-48 hours after the order was made, which I didn't receive. I tried to call with no answer. I then e-mailed to receive a reply the following day saying that my payment was fraudulent and to supply a screenshot proving payment, which I did. The next day, I had an e-mail saying that this solved the issue and that the product would be dispatched within 24-48 hours again.A few days past and nothing arrived, nor did I get any more emails regarding the order. After finding the same product cheaper from a more reputable supplier, I asked to cancel my order only to receive an e-mail saying that my order was dispatched after the previous correspondence. This was a lie, as the tracking details stated that the dispatch was made after I requested to cancel the order.The product arrived and I assembled it only to be hugely disappointed with the quality. There were manufacturing defects which meant that it didn't work as suggested by Garden Sanctuary's website. Since, I have disassembled the product and disposed, as Garden Sanctuary doesn't accept return of opened goods.Three weeks after receiving the product, I then received a call from Garden Sanctuary asking for proof of payment again, with the operator having no knowledge of what happened prior.Just don't order from Garden Sanctuary. It's easier to go anywhere else.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
