This company is a scam, they are also using an incompetent courier company XPD who are awful. I ordered a bike shed for £250 then asked to cancel it straight away but noone ever answers their phone, just goes to voicemail but noone calls you back. Finally I got a response by email 2 days later and they said to reject the delivery but the courier dumped it on the door step despite noone being in. It was a huge package and could have been stolen!Garden Sanctuary agreed to organise another courier to return it but every time they supposedly organise a courier, noone comes! I also have no tracking number! This has happened 4 times. Total scam! I've tried contacting the courier company to find out what is going on but they will only speak to Garden Sanctuary so I'm not sure who is worse. I get emails from them at 3am so they are clearly not in Manchester as advertised. I've asked to make a complaint but that is ignored.Unless I get a refund, I will be reporting them to Trading Standards. Do not use this company!Also this company has two profiles, there are more negative reviews on the other one. I wonder why they have started a new one?
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
