I ordered a portable barbecue for an upcoming camping trip. The order was confirmed as "Charcoal grill 68cm folding portable outdoor BBQ x 1." The description clearly shows the dimensions as 66cm x 34cm.The product that arrived was obviously a smaller version of the same product, measuring (according to the box) 48cm x 31cm. This was therefore about two thirds the size of the one I ordered and therefore not suitable.I should have read the small print and seen that they do not cover return postage under any circumstances.I should not be expected to pay postage to return an item sent by them in error. I have tried calling and emailing to give them the chance to put the matter right. They do not answer phones. There is an automated message saying that they will call back.it is now a week since I emailed and left a message. Only another week before I go camping and I have heard nothing.This level of service is not acceptable.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
