NO updates, NO Customer ServiceTo start with, Gmail automatically put the order into spam (not the seller's fault), however we did not get any updates for the delivery. Luckily it arrived right before I was leaving home for work, otherwise it'd be a nightmare to rearrange.The product was usable but not exactly what we expected based on the pictures, so we have been trying to check (not arrange) a return method. The return method was not mentioned in the order confirmation email nor with clear steps on their website. We contacted customer service THREE times, even though their website says 'reply within 48 hours', it's been a week and NOTHING.So far terrible experience, and we might have to keep the product that we are not 100% satisfied with.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
