One star is too manyThey lie about dispatching your item by blaming the courier when they have still not sent it after a week and a halfThey have no compassion for leaving you with no heat in this freezing weather and continue to not dispatch your item by blaming Xmas yet still reply to emails until I asked for my refund and now they are ignoring all correspondence because it has eventually been given to dx but they have smashed it , it’s on its way back to them in god knows how many pieces I work with an online retailer and we still coped throughout Xmas and I would never dream of lying to a customer and ignoring there request for there own money back !Appalling company , there reviews says it all stay away•• UPDATE. ***They emailed me to ask me to keep the smashed up fire and they would refund me £12 and give me a free gift !!!Obviously I said no and now they are ignoring me and still not refunded me 😡Delivery should have been Tuesday and it’s now Friday with still no fire or refund ?No attempt to send a replacement straightaway either !!I’ve sent numerous emails asking for my refund which I have proof of but they are still ignoring me 😡Again today 10/1 another email at 4am repeating itself offering £12 discount to keep the smashed fire and still will not refund me !!UPDATE it is now 20th January and I still have no order and GARDEN SANCTUARY ARE STILL IGNORING ALL MY CORRESPONDENCE REQUESTING MY REFUND 😡
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
