UPDATEWe accepted a £60 refund as we were informed that was the maximum they were able to offer. We had to add to that amount to purchase a new cover. But they responded and the refund was processed quickly.We order a 4m x 4m pergola and whilst it took sometime to assembly we were happy with the quality until we put the shade on and there is a large part of the suns shade where the fabric is so thin the sun shines straight through. We took photos and contacted them via email and they did respond offering £20 discount we request a new shade that was fit for purpose, they offered a discount and stated that "our supplier has informed us that all the shades will be the same so their is no point in sending a new one" so they admit to selling not fit for purpose items. I looked online at the cost of replacing it and requested that exact amount and now surprise surprise they do not respond to emails. DO NOT PURCHASE ANY ITEMS FROM THIS COMPANY would be my firm advice.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
