Do NOT use this company! You can't contact them by telephone. The number below is not valid. I placed an order and got an email advising that my order would be delivered between 8am and 6pm a couple of days later. Great! Sadly, not so great ... I waited in all day, but no delivery. There was no way to contact DX Delivery. The tracking link still said it would be delivered that day. No telephone details for Garden Sanctuary either, so I sent an email. Did get a reply the next day advising that my order had not yet been collected by the delivery company and would urge them to collect. They then advised me to check the tracking link ... which was still saying it would be delivered YESTERDAY!! Useless! I asked for them to ring me. Got an email saying that they "do not provide a telephone service" and to be patient. Then a couple of days later I got an email whilst I was at work at 10.30am stating that my order would be delivered that day between 8am and 6pm!!! Again, I contacted Garden Sanctuary but still waiting for a reply!Update - 04/07/25 - nothing was delivered on the day the delivery company said - second day of being promised delivery between 8am and 6pm, but nothing received. Two days wasted waiting at home. Another email to the Garden Sanctuary. Still waiting for a reply.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
