I live in the Highlands and so obviously checked the delivery information. It said to check with them as there may be an additional charge so I emailed, gave my postcode and what I wanted to order and was told by "Minnie" in customer services that the charge was £4.95. Brilliant, I placed my order. Then 2 days letter I gets an email from "Chloe" saying I have to pay an extra £15 (which makes £19.95 total for postage). I pointed out that I already checked and was told £4.95 so explain themselves. Today (it takes 24 hours to get a response) I was told "I'm sorry that my colleague may not understand it very well." I have paid the extra because I need the items but this is a Trading Standards issue (hidden cost). The emails also come it ridiculous o'clock and have chinese characters in the date etc.Update - they refunded my £15 extra which is very nice of them and the items arrived today, just shy of 2 weeks from ordering (although I had to chase them 3 or 4 times to find out when they would dispatch). I'm very confused why I had to pay extra for the Highlands delivery anyway as they sent them Parcel Force - they don't charge extra for Highlands & Islands!The company sends everything from a warehouse in this country and is most definitely a chinese company (I searched the warehouse and got the company info) so if you use them be prepared for middle of the night emails with odd grammar and very British names lol! I haven't unpacked the items yet but the boxes arrived in good condition. I probably wouldn't use the company again given this experience but I am grateful for the £15 refund (which came faster than the items!!).
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