I just received two doormats and was shocked at how thin they were. They wouldn't function well as doormats. When I tried to arrange a return through the company's website, I found that I had to pay for return shipping on items that didn't meet quality expectations and use the original packaging, even though they were sent in a large box with other items. I haven't returned items from this service before, but the hassle and potential costs make me reluctant to buy anything new, especially larger items.
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