I recently received two doormats and was surprised at how flimsy they felt. They wouldn't serve their purpose effectively. I went to the service's website to start a return but found out that I had to pay for return shipping on items that didn't meet quality standards and use the original packaging, even though they were shipped in a large box with other non-returned items. Luckily, I haven't had to return items from this service before, but the hassle and potential costs have made me wary of purchasing anything new, especially larger items.
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