I mailed my small lot of precious metals to the service for a cash offer a week ago. The tracking showed it was delivered, but I received no updates. The assigned account manager was supposed to keep me informed but failed to do so until I reached out. I was told my items would be sent back with a tracking number, which I never received. When I contacted the office, I was given vague responses and told to wait longer. All I want is my metals returned without issues.
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