Garmin Varia Vue 820, purchased upon release 6th February 2026, issue on first ride out, checked was an update, updated the unit, when riding the cars just stop behind you, have to stop turn off and pair to head unit whilst on the road, check again another update and mega update on edge 1040 head unit, works sort of after pairing again, every the light comes on randomly whilst turned off!!Now i pair the head unit with the rear light everytime i get ready to go for a ride WTF is going on, called Garmin offered replacement or money back, i choose replacement Vari Vue 820, send back via UPS as requested, take to local drop off point 4th March, call Garmin customer support 6th March why parcel has not been picked up by UPS, basically guy told me to go away and wait until it’s picked up, i asked at the time is there any issue with UPs no response.8March i went to drop off point shop, they said it had not been collected, i recovered my £260 failing light, arranged Royal mail to collect from home and ship 24hr delivery.Called UPS i had to instigate an investigation!! when i called Garmin, an investigation might take 2 days whilst the light is at home with me!! Garmin Amy just kept repeating they cannot reimburse me £4.75 for Royal mail delivery and could send me to arrange another code to take to a drop off point in a few days, i asked about collection from my home, can’t do that. and can’t quarantee if when the light arrives at Garmin returns, the light will he deemed as recieved, may take longer to send new unit out. no offer of compensation for the failed light or the postage costs incurred.There is no interest in looking after customers.The Garmin Varia Vue 820 should not have been released in the 6 February 2026.Poor quality product and poor customer service.Light arrived at Garmin returns at 10.31, 10 March, less than 24hrs from home pickup, Garmin did acknowledge recieving dodgy light, but only when i went on chat line and sent photo evidence it had been delivered.Was advised, might take 48hrs for new unit to be shipped. we will have to wait and see.
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Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas, United States, with headquarters in Olathe, Kansas.