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I have a Garmin Forerunner 945 that has had a production failure (the glass was coming of the case). I told them that this issue has been gradually gotten worse over the last 6-9 months and now the watch stopped working. I contacted support and they said they could not help me because the warranty had expired by 3 months ...and offered me a discount. Yes, I get it, warranty is warranty and they have policies, fair enough. Still disappointed that they would not take into consideration that the failure had occured before the warranty had expired and given a better offer.
I have a Garmin Forerunner 945 that has had a production failure (the glass was coming of the case). I told them that this issue has been gradually gotten worse over the last 6-9 months and now the watch stopped working. I contacted support and they said they could not help me because the warranty had expired by 3 months ...and offered me a discount. Yes, I get it, warranty is warranty and they have policies, fair enough. Still disappointed that they would not take into consideration that the failure had occured before the warranty had expired and given a better offer.
Garmin Varia Vue 820, purchased upon release 6th February 2026, issue on first ride out, checked was an update, updated the unit, when riding the cars just stop behind you, have to stop turn off and pair to head unit whilst on the road, check again another update and mega update on edge 1040 head unit, works sort of after pairing again, every the light comes on randomly whilst turned off!!Now i pair the head unit with the rear light everytime i get ready to go for a ride WTF is going on, called Garmin offered replacement or money back, i choose replacement Vari Vue 820, send back via UPS as requested, take to local drop off point 4th March, call Garmin customer support 6th March why parcel has not been picked up by UPS, basically guy told me to go away and wait until it’s picked up, i asked at the time is there any issue with UPs no response.8March i went to drop off point shop, they said it had not been collected, i recovered my £260 failing light, arranged Royal mail to collect from home and ship 24hr delivery.Called UPS i had to instigate an investigation!! when i called Garmin, an investigation might take 2 days whilst the light is at home with me!! Garmin Amy just kept repeating they cannot reimburse me £4.75 for Royal mail delivery and could send me to arrange another code to take to a drop off point in a few days, i asked about collection from my home, can’t do that. and can’t quarantee if when the light arrives at Garmin returns, the light will he deemed as recieved, may take longer to send new unit out. no offer of compensation for the failed light or the postage costs incurred.There is no interest in looking after customers.The Garmin Varia Vue 820 should not have been released in the 6 February 2026.Poor quality product and poor customer service.Light arrived at Garmin returns at 10.31, 10 March, less than 24hrs from home pickup, Garmin did acknowledge recieving dodgy light, but only when i went on chat line and sent photo evidence it had been delivered.Was advised, might take 48hrs for new unit to be shipped. we will have to wait and see.
After over a decade with Fitbit, I hesitantly switched to Garmin in December 2024. It's a year later, and my Venu 3S has served faithfully. It had a couple of non-major glitches over these 12 months, prompting me to reach out to Garmin.The support guys were consistently excellent (shout out to Christian just now). Reddit is full of praise for Garmin customer service, but I was still a bit cautious... Needlessly, so far. It's been a 5* experience. Sticking to these guys. Thanks!
Gutted and very disappointed – not a good purchase for runnersI’m honestly gutted to discover that my £350 Garmin Venu doesn’t support map downloads or proper route navigation. The product info is really unclear and talks about “downloading courses,” but doesn’t make it obvious that this feature doesn’t actually apply to the Venu models.There’s a “navigate” option that will generate a course for you, but you can’t load or follow a premade route, which is such a basic need for runners who plan their runs in advance.For the price, I expected much more. I feel misled by the unclear descriptions and extremely disappointed that a watch aimed at active people can’t handle something so fundamental. Not a good purchase for runners , wish I’d known this before buying.
I ordered a vivomove clock from Garmin store online, when y'all had you're birthday deals.And I ordered and I payed, first I payed with my visa and then it took some days and I did not get any reply and nothing so I had to contact support and ask what's happening and why my clock haven't been delivered. So the support told me that my payment didn't go thru which I thought was weird.. so when I was on the phone with support she asked I can try and take the payment now, so I told her, ok you can do it. And then she told me yes it went thru.And then I waited yet a couple of days and I did not get any tracking number or anything, so I contacted support, and then they told me that the clock band was to be ordered because they didn't have it in, so I had to wait until it got delivered from London location.And then today I got yet another email about my payment not going thru which I tough was weird yet again since the previous time I talked to support she assured me that it went thru.So today when I called the support again.. I had enough so I did what the Garmin support surely guided me to do.. and I cancelled the damn order. I've had enough.It shouldn't be this hard to order an item and be done with it.This is the worst experience I've ever had.I still want the clock I ordered in the first place without any trouble...Can I please get some advice from someone who has any experience as an superior costumer support?...
I am utterly disappointed with my Epix Pro Gen 2. Despite the premium price, the software—which comprises 90% of the user experience—is anything but premium.My device is experiencing critical bugs, including random restarts during workouts, and has been deliberately abandoned from significant software feature updates because Garmin has effectively ended the Epix 2 line's software development cycle. This is a blatant betrayal of your promise to support your flagship products.This is not what I paid for. Since you cannot fix these issues due to the lack of ongoing development, you have failed as a premium brand. I will never spend money on any other Garmin product.
S70 golf watch.Beware this product burns your skin, I’ve been left with scarring on both wrists.The burn lines up directly with the light sensors under the device. Garmin support deny there is a problem and have closed the chats online. There are numerous examples of this happening.
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Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas, United States, with headquarters in Olathe, Kansas.
