My partner ordered £200 worth of clothing for a gift for me. I found out that despite promoting 48-hour shipping, it took three weeks to ship. They also allowed a valuable parcel to be sent without a signature, which resulted in it being stolen. To their credit, they said they would send a replacement, but I learned about my gift without receiving it, despite assurances of a same-day shipment. The tone of their messages has been unacceptable. It's very upsetting; I was excited to receive items from this brand, but I can't recommend them.
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