If your door works right after installation, consider yourself lucky. If it doesn't, prepare to be entirely on your own.
My newly installed door refuses to close properly and has to be manually dragged down from a 6-foot height. This is a severe safety hazard; my children can easily open the door but physically cannot close it.
I raised this issue nearly four weeks ago. Since then, the "aftercare" team has acted as nothing more than a human switchboard. They refuse to provide an ETA or any real assistance, continuously fobbing me off with a vague "we'll come back to you." Even after explicitly highlighting the immediate safety risk to my children, they have done absolutely nothing.
I am very upset by this experience and heavily regret not spending a little more to go with a competitor who actually values customer safety and post-sale support.
Feel like reviewing like this is the only way you get a case recognised which is shocking.
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Garolla Electric Roller Garage Doors - the UK's Leading Garage Door Specialist
