I ordered wine from the service, and it went missing during transit. When I followed up, their response was to "provide proof of damaged packaging." How can I do that for something that never arrived? They suggested I "resolve the delivery issues," but I didn’t send anything. The postal service informed me they alerted the sender about the damage. This service expects you to provide proof of damage while you bear the loss. I will not engage with them again and am contemplating legal action. As for the wine boxes, if the items eventually arrive—which is often a challenge—the boxes are not sealed, resulting in spills and breakages. It’s shocking, and the service simply avoids responsibility, leaving you in a difficult position.
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Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
