Review Time
I ordered wine from the service, and it went missing during transit. When I followed up, their response was to "provide proof of damaged packaging." How can I do that for something that never arrived? They suggested I "resolve the delivery issues," but I didn’t send anything. The postal service informed me they alerted the sender about the damage. This service expects you to provide proof of damage while you bear the loss. I will not engage with them again and am contemplating legal action. As for the wine boxes, if the items eventually arrive—which is often a challenge—the boxes are not sealed, resulting in spills and breakages. It’s shocking, and the service simply avoids responsibility, leaving you in a difficult position.
I ordered wine from the company, and it disappeared during delivery. When I reached out to inquire about the order, they asked for "proof of damaged packaging." How can I provide that if it never arrived? They suggested I "resolve the delivery issues," but I didn't send anything. The postal service informed me they notified the sender about the damage. This company expects you to supply proof of damage while you lose money. I refuse to engage with them again and am considering legal action. Regarding the wine boxes, when they do arrive—if you’re lucky—the boxes aren’t sealed, causing spills and breakages. It’s shocking, and the company simply avoids responsibility.
I placed an order for 12 bottles on August 31st, 2024. I found it impossible to get a reply from them despite trying every email and phone number. Eventually, they promised to "sort out my missing order," but I never heard back. Like many reviews here, they take your money but where is your order? DO NOT TRUST this company. I will never attempt to order again. I had ordered many times before this incident, but once burned, twice shy. This is now January 11th, 2026, and I'm still waiting for my order or a refund.
My recent order was damaged in transit and never arrived. I emailed the service with details from the shipping provider, asking for a replacement. I received no response—complete silence! This is unacceptable! I'm very disappointed with the lack of customer support! Up until now, I have been a loyal customer with no issues. Still waiting for a refund or a new delivery!
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Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
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