BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak throughout. I contacted GW and sent them pictures of their faulty product. They said to return it and they would review it to see if they would offer a refund. Once the hose reel was returned they said they couldn't issue a refund because it was returned, "dirty, broken, and used". Their product, that they sell BROKE, while IN USE. I don't know if they expected me to clean and fix their faulty product, but it's entirely unacceptable to not stand behind their items. It has been a fight ever since. They offered a replacement, but who wants a replacement of a junky product? I'd rather eat the cost rather than deal with them again. They also continue to remove my reviews from their site. Again, BUYER BEWARE OF GARRETT WADE.
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Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
